Four in 10 new self storage tenants will call a facility to rent a unit. In this industry, you need to seize every opportunity, or you could lose that customer. Yet you have other priorities on your plate and can’t always stand by a phone. That’s where the INSOMNIAC Live! Call Center comes in.
INSOMNIAC Live! ensures that every time a phone rings at your self storage facility it is answered promptly, professionally and consistently by a trained storage counselor.
Choose from our diverse service offerings, such as:
- Coverage for All Calls
- After Hours support
- Remote Manager Full-Service Staffing Solutions
- Rollover call coverage
- Chat, Text, Email & Voicemail support
- And more
OpenTech’s call center technology ensures that our staff knows everything about your facility: your location, your tenants, available units, pricing, policies and more. Day, night or weekend, they’ll handle your incoming calls so you can ditch the phones and complete more on-property tasks.
How INSOMNIAC Live! Works With SiteLink
SiteLink integrates with the OpenTech Call Center application LiveAgent! to automatically deliver your facility’s customized information to the Storage Counselor when they receive your calls. This ensures that your call center team knows everything about your facility, including location, available units, pricing, policies and more. Reservations and unit rentals are automatically recorded in your PMS to ensure accurate inventory at all times.
