Express Storage, a family-owned self-storage business with 16 locations in Washington State, faced operational challenges as they expanded their business. For example, their previous management software was unable to handle the complexity that comes with running multiple properties, communicating effectively with investors, or engaging customers.
Seeking a solution that could scale with their business, they turned to Storable’s Edge platform. With Edge, Express Storage modernized their once outdated operations, streamlined customer communication, and improved reporting power. The platform’s advanced tools also enabled them to optimize revenue management and enhance customer engagement. These Edge fueled improvements made l it easier for staff to manage properties and deliver a superior customer experience.
The results? Express Storage has transformed into a steadfast and thriving business with the capacity to open new facilities and Do More. Despite economic challenges, they maintained occupancy rates similar to 2021 levels— even improving tenant retention. Edge’s tools allowed them to successfully navigate market volatility, positioning the company as a leader in the competitive self-storage industry.
With a seamless implementation process and continued support from Storable, Express Storage’s staff now enjoy a more efficient work environment.
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