City Storage, an operator founded in Arizona in 2007, has expanded to a portfolio of 10 facilities across the southeastern United States. Known for transforming existing buildings into modern self-storage spaces, City Storage has carved out a niche in markets like North Carolina, Virginia, and Georgia, all while maintaining its original Arizona location. With ambitious growth plans, including 2-3 new facilities scheduled annually, City Storage recognized the need for a scalable, integrated technology solution to manage operations seamlessly across multiple states. Their answer? Storable.
Key Results Achieved with Storable:
- Enhanced Customer Service
Reduced response times with Storable CRM’s call routing system, allowing managers at any location to assist customers. “We have it set up where calls go to the property first, and if they don’t pick up within 15 seconds, it goes to all locations.” – Joshua Blackham, Director of Operations at City Storage
- Streamlined Collections
Automated rent collection tools saved 3-4 hours per week at fully leased facilities. “Having it automatically call tenants and provide a payment line has been very useful.” – Blackham
- Improved Reporting Capabilities
Detailed, customizable reports supported stakeholder decision-making and financing efforts. “Having the ability to pull specific reports we need is vital for showing banks our performance and reviewing how our management’s going.” – Blackham With Storable, City Storage is well-positioned for continued growth and success nationwide. Learn how Storable’s innovative solutions can support your expansion. Download the case study here.
