Each month, we’ll bring you the latest advancements, exciting new features, and key updates designed to enhance the Storable experience and streamline facility operations.
This month, we’re introducing a new way to complete property walkthroughs in Edge, bringing two-way texting directly into CRM, making Sitelink move-ins easier with Agent Assist, and rolling out mobile, payment, and interface improvements across the platform.
Mobile Walkthrough Now Available in Edge
Complete property walks on the go with Edge Mobile Walkthrough. Using a phone or tablet, your team can add notes, photos, and voice notes, create maintenance tasks, and handle unit actions directly at the door.
Because information syncs with Edge in real time, your team can spend less time writing down observations and re-entering information later. Walkthrough activity, tasks, photos, and notes stay connected to the facility records your team already uses.
The Edge Mobile Walkthrough app is now available in the Apple App Store and Google Play Store. It’s free for existing Edge customers with SSO enabled.
Learn more about Edge Mobile Walkthrough
Two-Way Texting Arrives in CRM
Bring tenant texting off personal devices and directly into your CRM with Unified Inbox. Your team can manage live text conversations in one central queue, review the full conversation history, and continue working in the same CRM workflow.
Send secure PayLinks directly within a conversation, making it easier to help customers complete required payments without switching to another communication channel. With conversations organized in CRM, your team has better visibility into what has already been discussed and what needs attention next.
Unified Inbox is available for accounts with Contact Connect and is supported in the CRM Web App. To enable two-way texting for your account, contact CRM Support.
Learn more about Unified Inbox with two-way texting
Streamline Move-Ins with Agent Assist in Sitelink
Guide tenants more smoothly from reservation to move-in. After a successful Sitelink reservation, Agent Assist can now generate an Online Move-In link directly in the chat when Online Move-Ins are enabled.
That gives tenants a clear next step while helping facility teams reduce manual follow-up after a reservation is completed. It’s a simpler path from choosing a unit to completing the move-in process.
A Refreshed Interface Across Sitelink Web Edition
Sitelink Web Edition and Corporate Control Center now feature refreshed colors, fonts, and icons for a cleaner, more modern experience.
The update is designed to feel familiar from the start. Your standard tools and layouts remain in the same places, so your team can take advantage of the updated look without having to relearn everyday workflows.
Learn more about the Sitelink Web Edition and Corporate Control Center refresh
Card Swiper Support Added to myHub
Process payments faster at checkout with USB magnetic stripe card readers in myHub. When a customer swipes a payment card, the card number and expiration date automatically populate, eliminating manual entry for your facility staff.
It’s a small change that can make a busy checkout process faster and easier while reducing the opportunity for manual entry errors.
Learn more about accepting payments with a card reader in myHub
Mobile-Friendly Upgrades Complete in Edge
We’ve made it easier to manage important tenant activity from a mobile device. The Past Due and Communications tabs in Edge are now optimized for smaller screens, so you can view tables without excessive zooming and stay oriented with sticky headers as you move through the page.
You can also send one-off SMS templates while you’re on the go, helping your team keep communication moving even when they’re away from a desktop.
Learn more about navigating Edge on a mobile device
Want to learn more?
Explore the resources above for details about each update, or reach out to your Storable support team with questions about enabling or using these features.
