How Express Storage Modernized Operations and Elevated the Customer Experience with Storable
The Storable end-to-end platform is designed to help facility operators like Express Storage not only navigate market challenges but position themselves at the forefront of industry innovation. This case study showcases how our partnership with Express Storage has enabled them to maintain impressive retention rates, modernize their operations, and thrive in a competitive landscape.
Problem and Solution
As Express Storage expanded from seven to 16 sites, they experienced growing pains that their previous management software couldn’t handle.
A lack of modern facility management features meant increased manual work—and a higher risk of errors—or facility staff. These challenges not only strained internal resources, but threatened to impact tenant satisfaction and hinder further growth.
Recognizing the need for a more contemporary solution, Express Storage recently turned to Storable Edge. Our robust management software offers a suite of powerful, easy-to-use tools designed to address their specific challenges and set a new standard for operational excellence.
A Seamless Transition
Transitioning to a new management platform can be daunting, but Storable’s dedicated support teams ensured a smooth process for Express Storage. Our team worked closely with staff, providing hands-on assistance during the implementation phase and offering ongoing support to address any issues promptly.
Since implementing Storable Edge, Express Storage has demonstrated remarkable resilience in the face of significant market headwinds.
- Strong Occupancy Rates
- Improved Tenant Longevity
- Weathering Market Volatility
Express Storage’s impressive performance in retention and occupancy, even amidst market fluctuations, underscores the value of Storable Edge. By providing Express Storage with the tools to enhance customer engagement, optimize pricing, and streamline operations, Edge has played a crucial role in helping the company maintain its strong market position.
We were growing outside of what our previous provider could give us. We couldn’t even send emails or put groups together effectively.
Clifford Crase
Chief Operating Officer