Superior Storage recovers over $275K in past-due rent with Storable Collections
Superior Storage is a growing self storage operator focused on providing a modern, tenant friendly experience while running a lean, efficient operation. As the portfolio expanded, leaders wanted a smarter way to manage delinquencies without overloading store staff.
The Challenge
As Superior Storage added locations, managing past-due rent became increasingly complex and time consuming:
- Store teams were juggling manual phone calls, one off emails, and on site follow ups.
- Leadership lacked a clear, portfolio wide view of delinquent outreach, which made it hard to compare locations or understand which tactics were actually working.
- They needed a way to standardize collections, reach more tenants across channels, and turn outreach into real dollars collected, all without hiring more staff.
Superior chose Storable Collections to modernize and automate their collections process.
Key Results at a Glance
High Volume Outreach at Scale Across 30 Locations
12,267 SMS messages
12,149 emails
7,709 automated calls
Over a Quarter Million Dollars in Past Due Rent Recovered
$276,735.30 in past due rent collected in the reporting period
More Tenants Paying Through Digital Channels
- More tenants enrolling in AutoPay, which reduces future delinquency risk
- Tenants could resolve their balance quickly, without waiting on a callback or visiting the store
Business Impact
By rolling out Storable Collections across its portfolio, Superior Storage has been able to streamline operations and collect delinquent revenue.
Standardize collections
Every tenant gets clear, consistent communication, regardless of location.
Protect Staff Time
Automate routine outreach and reserving human effort for higher value conversations.
Strengthen Cash Flow
With over $276K in recovered past due rent, Superior Storage has clear visibility into which locations and channels are driving results.
The Solution
Superior implemented Storable Collections across the portfolio, connecting it with their existing Storable software and tech stack. The team configured standardized workflows so that every delinquent tenant received a coordinated cadence of:
- Automated SMS reminders
- Automated Email notices
- Automated Outbound calls
Key elements of the approach:
- Consistent, multi channel outreach Every location now follows the same, proven collections playbook. Delinquent tenants receive timely messages across SMS, email, and phone, which improves the chances they see and act on a reminder.
- Staff focused on exceptions, not the entire list Automated outreach handles the bulk of follow up, while store teams step in for edge cases, escalations, or tenants who request help by phone or in person.
- Portfolio wide visibility Leadership can now see outreach volume and payment results by location, which makes it easy to spot high performers, coach underperformers, and refine the strategy over time.
After looking at the numbers, I was impressed. We were blown away by the results.
Rob Lather
President, Superior Storage
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