New 24/7 digital assistant automates tenant engagement, captures more leads, and reduces operational strain without adding headcount
AUSTIN, Texas, July 15, 2025 – Storable, the leader in integrated technology solutions for the self-storage industry, today announced the launch of Agent Assist, an AI-powered digital assistant purpose-built exclusively for self-storage operators. Fully integrated with Edge software and embedded directly on operator websites, Agent Assist provides 24/7 tenant engagement, automates routine inquiries, and converts more website visitors into paying customers—all without requiring additional staff.
With today’s self-storage customers expecting instant answers and operators facing lean teams and rising acquisition costs, Agent Assist addresses critical industry pain points by delivering round-the-clock support that scales effortlessly across single facilities or entire portfolios.
“Every unanswered question, missed lead, or delayed response is a lost opportunity,” said Chuck Gordon, CEO of Storable. “Agent Assist is designed to eliminate the operational pain points that hold operators back from growing. It’s not just another chatbot—it’s a purpose-built digital agent that understands the self-storage business and speaks the language of our industry.”
Designed for the Realities of Self-Storage
Agent Assist tackles the most common challenges facing self-storage operators today by turning routine pain points into automated advantages. These include:
- Staff Burnout from Repetitive Questions: Answers FAQs instantly—unit availability, pricing, amenities, and policies—so teams can focus on what only humans can do.
- Missed leads after business hours: Captures and qualifies prospects 24/7, even when offices are closed
- Scaling limitations: Provides consistent, professional support across all locations without adding headcount, allowing operators to expand their portfolio while maintaining service quality
- Poor lead conversion: Engages website visitors in real-time with personalized guidance through the rental process, turning browsers into qualified prospects and prospects into paying tenants
Comprehensive Feature Set
To solve these operational pain points, Agent Assist provides a complete toolkit designed specifically for self-storage operations:
- Quick Reservations: Guides prospects through the entire rental process
- Facility Search: Helps customers find and compare available units
- Account Management: Assists current tenants with account information and requests
- Gate Code Retrieval: Provides instant access codes for current tenants
- Live Agent Handoff: Seamlessly transfers complex inquiries to human staff when necessary
Beyond tenant engagement, Agent Assist also provides valuable operational intelligence. The solution captures detailed insights into tenant behavior and booking patterns, enabling operators to optimize pricing, improve conversion rates, and drive additional revenue through data-driven decisions.
Built Specifically for Self-Storage
Agent Assist is the first AI assistant developed specifically for the self-storage industry—trained on the terminology, workflows, and customer interactions unique to the space. This tailored approach delivers more accurate answers, smoother interactions, and a tenant experience that feels truly responsive—not robotic.
Designed to meet the needs of operators at every scale:
- Small Operators gain enterprise-grade capabilities like 24/7 availability and automated lead capture.
- Mid-Sized Operators can grow without increasing headcount, maintaining quality at scale.
- Large/Enterprise Operators benefit from consistent tenant experiences and deeper operational insights across locations.
Native to the Storable Ecosystem
As part of Storable’s integrated technology platform, Agent Assist leverages deep integration with Edge software to provide accurate, real-time information about unit availability, pricing, and tenant data. The solution can also be embedded on third-party websites, ensuring operators can benefit from AI-powered tenant engagement regardless of their website platform.
“Agent Assist turns your website into a smart, scalable front desk,” said Gordon. “It helps operators rent more units, lower overhead, and make better decisions—day or night.”
Availability
Agent Assist is available now for Edge customers. For more information about Agent Assist, visit www.storable.com/ or contact your Storable representative to schedule a demo.
About Storable
At Storable, we’re redefining property management for specialty real estate. Storable empowers over 33,000 self-storage facilities with the industry’s only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com.
