Lock-It-Up Self Storage, an Ohio-based company with 17 locations, has been a trusted name in their local market for over 30 years. In their commitment to provide best-in-class service, Lock-It-Up recognized the need to modernize their operations to meet evolving customer expectations. With Storable Edge, they transformed their business-reducing operational costs, increasing online rental conversions, and streamlining communication with customers. The platform’s user-friendly tools empowered their long-tenured staff to embrace digital workflows, eliminating the need for tons of paper and saving thousands annually. Key results achieved with Edge:
- Significant cost savings: Eliminated $1,000 in monthly copier expenses and projected $12,000 annual savings by switching to digital certified mail.
- Enhanced digital presence: Increased online rental conversions and improved website functionality for better lead tracking and competitor performance.
- Improved customer communication: Decreased delinquencies and auction units while boosting online payment adoption with automated texting tools.
- Seamless employee adoption: Veteran staff quickly embraced the system, with training requiring only a few days.
“When a team member with 17 years of experience tells you they love the new platform – that’s when you know you’ve made the right choice.” – Tami White, Director at Lock-It-Up Now poised for continued growth, Lock-It-Up is exploring new opportunities-including leaning into unmanned facilities, thanks to Edge’s scalable solutions. To learn more about Lock It Up’s success story and see how Storable can transform your self-storage business, click here.
