Our regular support hours are Monday – Friday 8 AM – 8 PM ET and Saturday – Sunday 9 AM – 6 PM ET. You can find contact information for our Support and Billing teams for each product below as well as links to our Help Centers, training resources, and webinars.
Help
Have a question? Contact our support team at 888.403.0665. Or, discover our self-guided help documents, Storable FAQs, and access our Schoolable tutorials below.
One Storable. One Support.
Storable strives to provide whole-hearted service to every one of our customers across our entire platform of products. Below you can find answers to FAQs, self-guided help, and other resources at online help centers for our SiteLink, SpareFoot, and storEDGE products. For more urgent support needs, please call us at 888.403.0665
Storable FAQ
- SiteLink Support: (919) 865-0789 ext 2 or [email protected].
- SiteLink Billing: [email protected].
- SiteLink Help Center
- SiteLink training courses
- SiteLink Ask the Expert weekly Q&A session
- SiteLink walkthrough – Tuesdays from 2-3 pm CT
- SiteLink walkthrough – Thursdays from 12-1 pm CT
If you would like to add units to your SiteLink license, please contact us at [email protected]
- storEDGE Support: (913) 954‑4745 or [email protected].
- storEDGE Billing: [email protected]
- storEDGE Help Center
- storEDGE training courses
- storEDGE Ask the Expert weekly Q&A sessions
- storEDGE walkthrough – Wednesdays from 1-2 pm CT
- SpareFoot Support: (855) 427-8193, option 2 or email [email protected].
- SpareFoot Help Center
- SpareFoot training course
- Website Support: (913) 954‑4745 or [email protected].
- Website Billing: [email protected]
- Website Help Center
- Website training course
- Website walkthrough – Wednesdays from 3-3:30 pm CT
- SiteLink Merchant Services: (919) 865-0789, ext 4 or [email protected]
- Storable Payments: (512) 886-1840 or [email protected]
- SBOA Merchant Services: 321-972-9838, extension 103 or [email protected]
- SMS: 321-244-3031 or [email protected]
Please fill out our Customer Setup Form to get the process started. You can expect to receive a quote for the added facility within 24-48 hours from our Billing team. Once you have reviewed and signed the quote, we will send your request to our Implementation Team, who will collect any additional information that we need in order to set up your account and schedule a launch date.
Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new product.
Please reply to the email you received from our Implementation team if you have any questions throughout the process. Pending availability, Implementation is typically completed within 2-4 weeks after billing and settings information is received.
If you would like to speak with someone on our sales team about purchasing a new Storable product, please call us at 919-865-0789 ext 1.
If you have recently signed a contract with a member of our Sales team, you can expect to receive an email from a member of our Implementation team within 1 business day. They will collect any additional information that we need in order to set up your product and schedule a launch date.
Your request will then be assigned to an Implementation Consultant to complete the setup process and provide a walkthrough of your new product.
Please reply to the email you received from our Implementation team if you have any questions throughout the process. Implementation is typically completed within 2-4 weeks after billing and settings information is received pending availability.
If you are selling your SiteLink or storEDGE facility and transferring your Storable products to the buyer (buyer will continue with either SL or sE software), please fill out a Release of Data form
Please complete the Cancellation request form
If you’re buying or selling facilities, please fill out this form